Customer Service Essay Example | Topics and Well Written Essays - 250 words - 1

Customer Service - Essay ExampleTherefore, they will look for the reasonable range for the operate they require in contrast to those who seek the aspect of quality and variety of services. The biggest challenges of management that are contemporary in the service industry are providing and excelling in customer satisfaction. The differentiation, competitiveness, and retention of customers are factors that are important in the success of the service industry. To get the satisfaction level of customers, for example in a hotel, on that point is need to introduce comment cards for guests, which are then analyzed. The other way is to make personal contact with guests and also through feedback on the internet. (Luck and Lancaster, 2003 p 213). The staffs of this service industry need to be able to motivate the customers and this can be done through a motivation scheme for the employees who are warning(a) with the customers.Handling of complains is also another major problem and the manag ement needs to formulate a way to compensate the customer either by apologizing and acting random acts of kindness such as issuing doughnuts. According to Bender (2012), success is not brought about by combustion spontaneously but kind of one must first set themselves on fire.Bender, A 2012, Americans Biggest Complaints About Hotels. Forbes. Online 27 July. useable ataccessed 21 March 2013.Westwind Consulting Services Inc,, 2012. Managing Customer Requirements Requirements vs. Expectations. Website. Online Available at Accessed 21 March